Most people call us with a question before they ever book anything. They want to know if we handle their make of car, whether we can actually come out to Lexington or a nearby town like Richmond, or what a certain noise or warning light might mean. Some folks have a Chevy or a truck making a sound they've never heard before and just want a second opinion before they decide what to do next. Others are trying to figure out if the problem is something small, like a loose heat shield, or something bigger, like a failing wheel bearing. We get these calls all day, every day, since we're set up to run 24 hours, so there's no bad time to ask.
We answer those questions over the phone or by text, based on what you tell us about the car and the symptom. Tell us the year, make, and model, when the problem started, and what it sounds, smells, or feels like, and we can usually narrow things down. A grinding noise on turns points to steering or suspension. A burning smell near the dash points to heating or electrical. A rough idle or a check engine light points toward engine diagnostics. We can't diagnose everything sight unseen, since some problems only show up once we're hooked up to the car, but we can usually point you in the right direction and let you know what tools or parts we might need before we ever show up.
A lot of these calls end up being about brakes or something electrical acting up out of nowhere. If your brakes are squealing or your pedal feels soft, that's worth describing in detail, since it changes how we plan the brake service call. We also get calls about air conditioning that's blowing warm or heat that won't kick on, which usually means a conversation about the heating and A/C system and what parts might be involved. The more detail you give us up front, the less guessing we have to do once we're standing in front of the engine.
If your question isn't answered on this page, just call or text us directly. We cover Lexington, Richmond, and towns like Winchester, Nicholasville, Berea, and Clay City, so distance usually isn't the issue. We'd rather talk it through with you first, ask a few questions about the car, and get a sense of what's going on before anyone commits to anything. That conversation usually saves time for both of us, since it helps us bring the right tools and parts the first time. Whether it's a Chevy with electrical gremlins or a truck that's been grinding on the way home, we'd rather hear it straight from you than have you guess what's wrong on your own.
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